Opened products
For safety reasons, skincare products that have been opened or used cannot be returned, unless they arrived damaged or different from what you ordered.
Damaged or incorrect items
If a product arrives damaged or incorrect, you can request an exchange or return within 7 days of receiving your order. Send us a photo of the product and its packaging on WhatsApp or by email to elanceeofficial@gmail.com.
Refunds
Refunds are issued within 15 business days of the return being confirmed. For cash-on-delivery orders we will agree the refund method with you.